Technical Assistance

All of our staff are required to receive certification on the various products and services we have to offer. This ensures that EMS stand with confidence behind the business solutions, services, customization, and implementation at the highest level of satisfaction through our commitment to you our client and our staff.

There are several levels of services:

• Level One — Phone Support
• Level Two — On-line Support
• Level Three — On-Site Support
• Level Four — Escalated Support (combination of on-line support and/or on-site next level of engineer)

Training

On-Site is typically new install/new client, or annual re-training allowed with maintenance contract

On-line is a session requested and/or offer in particular situations

Consultation Services

Start with a Project Manager. EMS schedules an appointment with all the parties to be … to form a team. Discussing the Scope, Objective, and Goal of the project. The gathering of this information occurs. A summation is prepared with specifics, as well as any technical information which may have bearing on the project. Final approval from client must occur prior to submission. This may be for architectural assistance, implementation, or custom programming services. EMS determines the level of service required for your project. Presents those finding and prepares the project to move forward.

Hardware Support

Start with a Project Manager. EMS schedules an appointment with all the parties to be … to form a team. Discussing the Scope, Objective, and Goal of the project. The gathering of this information occurs. A summation is prepared with specifics, as well as any technical information which may have bearing on the project. Final approval from client must occur prior to submission. This may be for architectural assistance, implementation, or custom programming services. EMS determines the level of service required for your project. Presents those finding and prepares the project to move forward.

Variations are:

Full Maintenance, Preventative Maintenance, Software Maintenance Only, & Custom Build Contract